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Technical Support

Our professional customer service team is available to respond to customer inquiries and issues quickly via telephone, email, or online chat. We are committed to providing the following after-sales service guarantees, technical support, LED display troubleshooting, Pixel Pulse help, LED screen technical assistance:
Within the warranty period, if any damage or malfunction occurs due to the product's quality, we will replace it free of charge without any fees.
Our professional customer service team provides 24/7 consultation services to answer questions and provide technical remote assistance regarding product issues, regardless of the warranty period.
We offer professional skills training tailored to different products, helping customers better understand and utilize our products or services, master operating techniques, and improve work efficiency.
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FAQ

  • Q Under what circumstances should I use a network cable? When to use optical fiber?

    A When the wiring distance between the display screen and the control computer is less than 100 meters, use network cable transmission; when the distance between the two is less than 500 meters and greater than 100 meters, use multi-mode optical fiber; when the distance is greater than 500 meters, use single-mode optical fiber.
  • Q The same module only lights up a small square?

    A

    In two cases, the chip is generally damaged or the chip behind the chip is damaged, causing signal transmission to be blocked. Just replace the chip.<o:p>

  • Q The entire LED screen does not light up. This may occur in the following situations?

    A The first is to see if the circuit breaker of the distribution box is turned on, and the second is to see if the video processor and playback box are damaged. The third type: The HDMI, DVI, and DP cables connecting the computer to the video processor and playback box are loose or damaged. (1. Whether it is powered on normally; 2. Whether the signal is transmitted normally; 3. Check whether the control terminal starts normally.)
  • Q The entire display screen flashes?

    A Check whether there is a problem with the main network cable of the screen or the HDMI interface of the video processor is loose. If the interface is broken, the device is broken. (Check whether the main signal line output from the main control terminal is loose, and check whether the device interface or the device itself is abnormal;)
  • Q Is there a small square in the same module that is different from other colors?

    A There are two possibilities. The first is that the corresponding chip is broken, or the chip pins are weakly soldered. Another possibility is that the circuit on this board is broken. (1. Caused by false soldering and damage to the corresponding or superior chip; 2. Failure to pass the three-proof protection of the light board, causing the chip or circuit board to become rusty or corroded due to moisture; 3. The corresponding chip line is falsely soldered and open)

    faq

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 +86-18126369397
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sales05@led-displayscreen.com
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